Title: Robotic process automation and reengineering using Bizagi and UiPath: case study on mortgage request process

Authors: Nouf Aljuhani; Fatimah Alshahrani; Amani Alharbi; Nuha Aldini; Hawazin Albalawi; Salma Elhag

Addresses: Information System Department, King Abdulaziz University, Jeddah, Saudi Arabia ' Information System Department, King Abdulaziz University, Jeddah, Saudi Arabia ' Information System Department, King Abdulaziz University, Jeddah, Saudi Arabia ' Information System Department, King Abdulaziz University, Jeddah, Saudi Arabia ' Information System Department, King Abdulaziz University, Jeddah, Saudi Arabia ' Information System Department, King Abdulaziz University, Jeddah, Saudi Arabia

Abstract: Recently, robotic process automation (RPA) has become increasingly adopted by different institutions in an endeavour to improve business performance. However, banking and financial institutions are still considered a slow-developing sector lacking sufficient experience with different aspects of process automation. Therefore, the main aim of this work is to examine how RPA adoption can affect the performance of banking processes by conducting a case study on the mortgage loan application process of a bank located in Saudi Arabia. A well-established methodology inspired by the business process management (BPM) lifecycle has been followed. We utilise the Bizagi (BPM) Suite to model and analyse AS-IS and TO-BE scenarios of the process. UiPath software has been used to build and configure the RPA bot. The simulation results revealed that the adoption of the RPA within the mortgage loan application process has reduced the overall cycle time of the process by approximately 14 days.

Keywords: business process reengineering; BPR; robotic process automation; RPA; banking processes; performance measures; simulation; RPA bot; mortgage loan process.

DOI: 10.1504/IJSPM.2021.10045917

International Journal of Simulation and Process Modelling, 2021 Vol.17 No.2/3, pp.166 - 177

Received: 10 Dec 2020
Accepted: 01 Sep 2021

Published online: 24 Mar 2022 *

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