Authors: Hui Nee Au Yong; Charles Ramendran; Lilis Surienty
Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, 31900 Kampar, Perak, Malaysia ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, 31900 Kampar, Perak, Malaysia ' School of Management, Universiti Sains Malaysia, 11800 Penang, Malaysia
Abstract: This paper reports on a qualitative analysis based on focus group discussions (FGDs) conducted to examine factors affecting safety compliance. FGDs were used to explore perceptions concerning healthcare of two private hospitals located in Penang and Perak, Malaysia. Self-determinant theory was used to bridge the study's development. These findings could assist hospitals to persuade staff to adhere to safety policies and combat the decline in the rate of non-compliance, as well as progress in patient safety. This study attempted to understand the safety and health risks of healthcare professionals. Some activities highlighted include control and continuous improvement in the form of nursing safety audits and improvement suggestions through the nursing safety committee, quality department and internal forums.
Keywords: focus group discussion; FGD; healthcare; medical tourism; safety climate; safety performance.
International Journal of Business Innovation and Research, 2022 Vol.27 No.3, pp.315 - 329
Received: 18 Oct 2019
Accepted: 12 Jan 2020
Published online: 24 Mar 2022 *