Title: Financial inclusion in the industry 4.0: the effects of financial inclusion on electronic payments in Thailand

Authors: Ploypailin Kijkasiwat; Nongnit Chancharat

Addresses: Faculty of Business Administration and Accountancy, Khon Kaen University, 123 Mittraphap Rd., Muang KhonKaen 40002, Thailand ' Faculty of Business Administration and Accountancy, Khon Kaen University, 123 Mittraphap Rd., Muang KhonKaen 40002, Thailand

Abstract: This research investigates the factors that are associated with financial inclusion, particularly, how financial inclusion is associated with electronic payments in Thailand. This study uses Global Findex to compile financial information from 147 countries, and uses partial least square structural equation modelling for the analysis. The empirical findings show that financial inclusion has the most significant effect on the Bank of Thailand's automated high-value transfer network (BAHTNET), followed by online retail funds transference, bulk payments, and credit card payments. Moreover, it is found that the quality of financial products and service delivery significantly affected financial inclusion at a level of 1%.

Keywords: financial inclusion; electronic payments; Global Findex; usage of finance; access to finance; quality of finance.

DOI: 10.1504/IJTGM.2022.120884

International Journal of Trade and Global Markets, 2022 Vol.15 No.1, pp.70 - 78

Received: 21 Jan 2020
Accepted: 07 May 2020
Published online: 16 Feb 2022 *

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