Title: Impacts of trust factors and task technology fit on the use of e-payment systems in Nigeria

Authors: Aderonke A. Oni; Senanu R. Okuboyejo; Mosunmola Akinbode; Julius O. Okesola; Ariyo Ayodele Adebiyi; Charles K. Ayo

Addresses: Department of Computer and Information Sciences, Covenant University, Ota, Nigeria ' Department of Computer and Information Sciences, Covenant University, Ota, Nigeria ' Department of Business Management, Covenant University, Ota, Nigeria ' Department of Computational Sciences, First Technical University, Ibadan, Nigeria ' Department of Computer and Information Sciences, Covenant University, Ota, Nigeria; Department of Computer Science, Landmark University, Omu-Aran, Nigeria ' Department of Computer and Information Sciences, Trinity University, Yaba, Lagos, Nigeria

Abstract: This study investigates the impacts of initial trust model, knowledge based model and task technology fit on the usage behaviour of retail e-payment systems users. Four theoretical models were conceptually integrated to have an holistic view of factors influencing e-payment usage in Nigeria. A survey instrument was designed and administered to 350 respondents out of which 258 valid responses were obtained for statistical analysis. Variance-based structural equation modelling (SEM) technique was employed with the use of SmartPLS to clarify the relationships amongst the study constructs. Result of the analysis revealed that task technology fit and performance expectance are important influencing factors although, social influence and initial trust prove most influential to behavioural intention towards e-payment use. Financial institutions need to be more apt in commitments to promises in rendering services. Stability of the banking institution and the quality of services offered by the financial institutions are needed to establish trust.

Keywords: e-payment; initial trust; knowledge-based trust; KBT; Nigeria; PLS-SEM; task technology fit; TTF.

DOI: 10.1504/IJBIS.2022.120371

International Journal of Business Information Systems, 2022 Vol.39 No.1, pp.96 - 115

Received: 25 Mar 2019
Accepted: 06 Jul 2019
Published online: 18 Jan 2022 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article