Title: Three decades of research on the demand and supply side perspectives of digital technologies in banking: a review and research agenda

Authors: Shilpa Taneja; Liaqat Ali; M. Kabir Hassan; Yun Doo Lee

Addresses: Department of Business Administration, Chaudhary Devi Lal University, Sirsa, 125055, Haryana, India; Centre for Research Excellence in Marketing, Mudra Institute of Communications Ahmedabad (MICA), Ahmedabad, 380058, Gujarat, India ' School of Management Studies, Punjabi University, Patiala, 147002, Punjab, India ' Department of Economics and Finance, University of New Orleans, LA, 70148, USA ' SUNO, New Orleans, LA, 70126, USA

Abstract: The research appraises the empirical evidence from wide-ranging aspects related to digital technologies in banking to provide a classical review and future research directions. The paper consists of a review of 187 research papers published during last three decades on the designated aspects of digital banking technologies. The search strategy used for the review consists of looking for relevant research papers in the literature. The initial method of searching includes the identification of keywords, phrases and search strings related to selected aspects of digital banking. By integrating the findings from previous studies and understanding the current state of knowledge, the study expects to make a significant contribution to the emerging literature in the field. Moreover, the review puts forth the gaps which need to be addressed in contributing to the management issues. From the findings, the bank managers can develop sustainable strategies for the all-inclusive growth of digital banking technologies.

Keywords: digital technology; banking; adoption; acceptance; operations; sustainability.

DOI: 10.1504/IJASM.2021.10043918

International Journal of Agile Systems and Management, 2021 Vol.14 No.4, pp.543 - 575

Received: 04 Apr 2021
Accepted: 11 Jul 2021

Published online: 31 Dec 2021 *

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