Title: Technical capabilities of business intelligence systems in South African medium to large organisations

Authors: Tatenda B. Mangwayana; Adheesh Budree

Addresses: Information Systems Department, University of the Western Cape, Cape Town, South Africa ' Information Systems Department, University of Cape Town, Cape Town, South Africa

Abstract: This study focuses on the perspective of middle to top management on the role of business intelligence, specifically on the technical capabilities of BI within medium to large companies in South Africa. The study explored usage of business intelligence systems (BIS) together with corporate performance. A quantitative approach was applied using online questionnaires targeted at employees of medium and large South African organisations. The surveys questioned middle to top management on issues surrounding BIS and corporate performance. The study found that apart from obtaining and implementing a successful BI solution, the need for an organisation to support users of BI systems by providing the applicable skills and training is of paramount importance to the success of the systems implemented. The research also indicated that organisations need to constantly equip users with technical knowledge and support to give them a high level of competency in using and navigating the BI systems.

Keywords: business intelligence; business intelligence systems; BIS; South Africa; technical support; technical knowledge; online questionnaire; BI capabilities technical framework.

DOI: 10.1504/IJBIDM.2022.120032

International Journal of Business Intelligence and Data Mining, 2022 Vol.20 No.1, pp.77 - 92

Received: 05 Nov 2018
Accepted: 01 Dec 2019

Published online: 17 Dec 2021 *

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