Title: A cohort study of motivational factors towards fitness training services in Ahmedabad City
Authors: Avani Raval; Swati Saxena
Addresses: Department of Undergraduate Studies in Management, Institute of Management, Nirma University, Ahmedabad, Gujarat, India ' Shri Chimanbhai Patel Institute of Management & Research, Ahmedabad, Gujarat 380015, India
Abstract: 'Health is wealth' is the realisation of the 20th century with the increasing lifestyle-related disorders and cost of healthcare services. Concern about health is one of the pressing factors in human life. García et al. (2011) have envisaged the growth of the global health industry. Understanding and mapping psychological setup towards fitness is the key to determining consumer attitude (Lee et al., 2019). This paper has attempted to gauge the customer preference spectrum among the most promising target segment for the health industry namely: Generation X, millennial, and Generation Z. This study is directed towards identifying motivational factors (drivers) of the generations. A multivariate data analysis method was used in this study. In this study, it was found that motivational factors statistically differ among cohorts of generations selected for the study. The research has implications for marketers, psychologists, and fitness trainers.
Keywords: fitness services; population cohorts; motivation; customer preference.
International Journal of Services, Economics and Management, 2021 Vol.12 No.4, pp.367 - 387
Received: 30 May 2020
Accepted: 18 Dec 2020
Published online: 23 Dec 2021 *