Title: Conceptualisation for mobile commerce adoption in SMEs: a perspective of developing countries

Authors: Ngoc Tuan Chau; Hepu Deng

Addresses: School of Business IT and Logistics, RMIT University, Melbourne, Australia; University of Economics, The University of Danang, Vietnam ' School of Business IT and Logistics, RMIT University, Melbourne, Australia; Business and Law School, Foshan University, 18 Jiangwan Road, Chancheng, Foshan 528000, Guangdong, China

Abstract: This paper presents a comprehensive review of the related literature on organisational mobile commerce (m-commerce) adoption with the use of an iterative methodology for reviewing, analysing and critically assessing the related literature. Such a review leads to the development of a conceptual framework for a best-fit explanation on the critical determinants of m-commerce adoption in small and medium-sized enterprises (SMEs) in the context of developing countries. Such a framework can overcome the limitations encountered in the previous organisational m-commerce adoption research. It sheds light on four important groups of factors for better understanding the critical determinants for organisational m-commerce adoption, namely technological factors, organisational factors, environmental factors, and managerial factors. The study contributes to organisational m-commerce adoption research by extending previous works on organisational m-commerce adoption with the development of a comprehensive conceptual model from the perspective of developing countries for better exploring the critical determinants of m-commerce adoption in SMEs.

Keywords: critical determinants; mobile commerce; technology adoption; SMEs; developing countries.

DOI: 10.1504/IJBIS.2021.119835

International Journal of Business Information Systems, 2021 Vol.38 No.4, pp.449 - 488

Received: 22 Jun 2018
Accepted: 08 Jun 2019

Published online: 22 Dec 2021 *

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