Title: Critical success factors for successful implementation of enterprise resource planning systems in manufacturing organisations

Authors: T. Ramayah, Matthew H. Roy, Sawaridass Arokiasamy, Imad Zbib, Zafar U. Ahmed

Addresses: Universiti Sains Malaysia, Penang, Malaysia. ' University of Massachusetts Dartmouth, Dartmouth, MA 02747, USA. ' Universiti Sains Malaysia, Penang, Malaysia. ' American University of Beirut, Beirut, Lebanon. ' Texas A&M University at Commerce, Commerce, Texas, USA

Abstract: This study examines the impact of the Critical Success Factors (CSFs) on the successful implementation of Enterprise Resource Planning (ERP) systems in Malaysian manufacturing organisations. The ERP system is an integrated package of business software that enables companies to manage their resources efficiently (Nah, Zuckweiler and Lau, 2003). The effect of organisational resistance on the aforementioned relationship was also studied, along with user satisfaction and pre-determined goals to evaluate the degree of success of ERP system implementation. Top management involvement, business plans, vision, vendor support, change readiness, teamwork, team composition and communication were found to be critical factors to ensure a smooth introduction for successful ERP implementation. In addition, organisational resistance was found to moderate the relationship between CSFs and user satisfaction.

Keywords: critical success factors; enterprise resource planning; ERP implementation; implementation success; manufacturing organisations; moderating effect; resistance to change; business information systems; Malaysia; organisational resistance; user satisfaction; pre-determined goals.

DOI: 10.1504/IJBIS.2007.011980

International Journal of Business Information Systems, 2007 Vol.2 No.3, pp.276 - 297

Available online: 07 Jan 2007 *

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