Title: Electronic government maturity index: proposal to evaluate the maturity of local government portals

Authors: Nadine Victor Batista; Helena Carreiras; Alexandre Moraes Ramos

Addresses: Centre for Research and Studies in Sociology (CIES), ISCTE, Portugal ' ISCTE, University Institute of Lisbon, Portugal ' Federal University of Santa Catarina (UFSC) Secretaria de Inovação, Avenida Desembargador Vitor Lima, 222 – Loja 03. Reitoria Prédio 2, Trindade – Florianópolis, SC, 88040-400, Brazil

Abstract: This paper proposes an evaluative index for local government portals, called the electronic government maturity index (e-GMI), as a measure of the electronic government maturity. In a congruence of the maturity models by Lee and Kwak (2012), United Nations (2014) and Lechakoski (2015), the e-GMI is composed of five maturity stages, structured in nine analysis dimensions. Each dimension has checkpoints in the portal, called analysis attributes, which measures the development stage of the portal through fuzzy logic. For empirical validation, the e-GMI was applied to the portals of the Brazilian capitals' city halls and resulted in classifications of Stages 2 and 3 of maturity. The validation in these case studies confirms that the model composed by e-GMI is a robust, deep and objective electronic government maturity model, and an important instrument to evaluate local governments' portals.

Keywords: electronic government maturity index; e-GMI; maturity models; e-government.

DOI: 10.1504/EG.2022.119616

Electronic Government, an International Journal, 2022 Vol.18 No.1, pp.45 - 69

Received: 09 Apr 2020
Accepted: 07 Aug 2020

Published online: 11 Dec 2021 *

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