Title: Balanced scorecard adoption in healthcare

Authors: Renato Lopes Da Costa; Leandro Pereira; Álvaro Dias; Rui Gonçalves; Carlos H. Jerónimo

Addresses: Business Research Unit – BRU-IUL, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' BRU – Business Research Unit, ISCTE – Instituto Universitário de Lisboa, WINNING LAB, Lisbon, Portugal ' Universidade Lusófona de Humanidades e Tecnologias, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' LABEST, Instituto Piaget, Avenida Jorge Peixinho, n.º30 — Quinta da Arreinela, 2805-059 Almada, Portugal ' WINNING LAB, Alameda das Linhas de Torres, N.º 152, Escritório 14 1750-149, Lisboa, Portugal

Abstract: The health sector is gaining more and more space in the market. The offer of health services, of different specialties, has been increasing exponentially in the last decades. However, professionals in the field have little knowledge of management and many do not know how to use this knowledge in favour of their establishment. The lack of adequate management in health services can lead to not only financial losses, but the delivery of low-quality services can have serious consequences for the health of the client/patient. The objective of the present study was to understand the potential of balanced scorecard adoption in health institutions. The research was based on secondary data of hundreds of articles about the adoption of this standard is health sector. The results showed that the balanced scorecard is an effective method to apply in public and private health sector.

Keywords: health service; balanced scorecard; BSC; health management; standard adoption.

DOI: 10.1504/IJEH.2022.119581

International Journal of Electronic Healthcare, 2022 Vol.12 No.1, pp.22 - 40

Received: 27 Jan 2021
Accepted: 13 Apr 2021
Published online: 09 Dec 2021 *