Title: The role of technology readiness in students' perception and behaviour towards e-learning technologies

Authors: Tejas R. Shah; Tejal T. Shah; Amit Jain

Addresses: Institute of Management, Nirma University, Ahmedabad, Gujarat 382481, India ' Indus Institute of Management Studies, Indus University, Ahmedabad, Gujarat, India ' Amity University Rajasthan, Jaipur, India

Abstract: The objective of this research is to explore and analyse the role of technology readiness (TR) in students' perception and behaviour of e-learning technologies. This research also aims to measure e-learning service quality. A structural equation modelling (SEM) technique was used for data analysis. First, the literature review related to TR, e-learning service quality, and e-learning behaviour was conducted. Second, Delphi method was used to refine a questionnaire. Survey method was followed for data collection. The final sample included of students who had frequent experience of using e-learning technologies. Results indicate the role of TR and e-learning service quality in students' e-learning behaviour. TR should be given increased attention by universities and educational institutions to improve students' perception and behaviour of e-learning technologies. Universities and educational institutions need to assess e-learning service quality to improve students' satisfaction and behaviour intention towards e-learning technologies.

Keywords: technology readiness; behaviour; e-learning; online learning; student learning; learning technology; higher education; university education; internet; India.

DOI: 10.1504/IJLT.2021.119468

International Journal of Learning Technology, 2021 Vol.16 No.3, pp.197 - 224

Received: 15 Nov 2020
Accepted: 09 May 2021

Published online: 29 Nov 2021 *

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