Title: Knowledge sharing in the banking sector: a systematic literature review and research agenda

Authors: Darci De Borba; Marcirio Silveira Chaves; Mírian Oliveira

Addresses: Pontifical Catholic University of Rio Grande do Sul – Business School, Ipiranga 6681 – Building 50 – Partenon, Porto Alegre – RS, Brazil ' Pontifical Catholic University of Rio Grande do Sul – Business School, Ipiranga 6681 – Building 50 – Partenon, Porto Alegre – RS, Brazil ' Pontifical Catholic University of Rio Grande do Sul – Business School, Ipiranga 6681 – Building 50 – Partenon, Porto Alegre – RS, Brazil

Abstract: Knowledge sharing (KS) has been gaining the attention of researchers, including the banking sector, for decades. Current research on KS in this sector covers various sources and repositories, making a systematic literature review necessary for a better understanding of the subject. The aim of this article is to understand how studies on KS in the banking sector are characterised. This research contributes to the literature in three ways: 1) it characterises the studies on KS in the banking sector; 2) it presents new insights into KS in the banking sector, for example the influence of digital media, hypercompetitivity, the hiding of knowledge, and social, structural and technological factors in KS; 3) it proposes a research agenda to investigate constructs aligned to the recent changes in the banking sector.

Keywords: knowledge sharing; banking sector; knowledge management; systematic literature review.

DOI: 10.1504/IJKMS.2022.119260

International Journal of Knowledge Management Studies, 2022 Vol.13 No.1, pp.55 - 70

Received: 05 Jun 2020
Accepted: 23 Dec 2020
Published online: 30 Nov 2021 *

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