Title: Task-technology fit, user satisfaction, and information system acceptance in relief and social services sector

Authors: Khalid Abed Dahleez; Khaled Bassam El-Gherbawi

Addresses: Management Department, College of Business Administration (COBA), A'Sharqiyah University, P.O. Box 42, 400, Ibra, Sultanate of Oman ' Relief and Social Services Program (RSSP), United Nations Relief and Works Agency (UNRWA), Gaza Strip, Palestine

Abstract: This research focuses on studying the management information system (MIS) used in 16 area offices of Relief and Social Services Program (RSSP) at UNRWA - Gaza Strip. The research followed a quantitative methodology and a deductive approach. A survey was administered and 217 responses were received out of 274 questionnaires distributed to the targeted full-time employees working in 16 area offices, representing a response rate of 79.20%. For data analysis, SmartPLS 2.0 was utilised. The study findings reveal a strong impact of task-technology fit on perceived usefulness, perceived ease of use, and user satisfaction. Moreover, it is concluded that task characteristics has a significant negative relationship with task-technology fit. In addition, technology characteristics and computer self-efficacy have a significant positive relationship with task-technology fit, while technology characteristics has the strongest effect on the task-technology fit. Theoretically, the study findings supported the merging of TAM and TTF models to study MIS utilisation.

Keywords: task-technology fit; TTF; technology acceptance model; TAM; IS user satisfaction; IS success; perceived usefulness; perceived ease of use; PEOU; computer self-efficacy; CSE.

DOI: 10.1504/IJBIS.2020.10023793

International Journal of Business Information Systems, 2021 Vol.38 No.2, pp.145 - 167

Received: 06 Feb 2019
Accepted: 21 May 2019

Published online: 29 Nov 2021 *

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