Title: Developing a capacity for operational and relational resilience through HRM practices

Authors: Merve Gerçek; Dilek Yılmaz Börekçi

Addresses: Department of Management and Organisation, Hereke Omer Ismet Uzunyol Vocational School, Kocaeli University, Kocaeli, Turkey ' Department of Industrial Engineering, Faculty of Engineering, Istanbul University-Cerrahpasa, Istanbul, Turkey

Abstract: Developing an organisational resilience capacity enables today's businesses to survive and thrive in terms of operational and relational dynamics. Based on the research indicating organisational resilience capacity's reliance on knowledge, skills, and abilities of employees, this study examines the role of human resources management (HRM) practices in the creation of organisational resilience capacity at the individual level. The study sample consists of 328 white-collar employees. The results demonstrate that recruitment and selection practices and training and development practices have positive effects on operational resilience capacity. Also, the findings reveal that training and development practices increase relational resilience capacity. The present study underlines the significance of HRM practices on operational and relational resilience capacity development at the individual level.

Keywords: organisational resilience capacity; operational resilience; relational resilience; human resource management; employee resilience.

DOI: 10.1504/IJMP.2021.118937

International Journal of Management Practice, 2021 Vol.14 No.6, pp.682 - 700

Received: 27 Jan 2020
Accepted: 18 Nov 2020

Published online: 12 Nov 2021 *

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