Title: Promoting digital innovation in the public sector: managerial and organisational insights from a case study

Authors: Davide Giacomini; Caterina Muzzi

Addresses: University of Brescia, Department of Economics and Management, Contrada S.Chiara, 50, 25122 Brescia, Italy ' University of Brescia, Department of Economics and Management, Contrada S.Chiara, 50, 25122 Brescia, Italy

Abstract: The world of public administration, particularly in countries characterised by a 'Napoleonic' administrative culture, is unwilling to self-renew. However, the reduction of funds linked to austerity policies, the demand for better services, and the numerous opportunities linked to digitalisation, impose a rethinking of public administration. The case of the 'Digital Transformation Team' (DTT), launched in Italy, yet contrary to what usually happens in Italian reform processes, provides interesting indications of how it is possible to innovate in a context usually resistant to change.

Keywords: public sector reform; organisational change; digitalisation; change management; organisational development.

DOI: 10.1504/IJPSPM.2021.118696

International Journal of Public Sector Performance Management, 2021 Vol.8 No.3, pp.236 - 252

Received: 12 Mar 2019
Accepted: 21 Nov 2019
Published online: 03 Nov 2021 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article