Title: Is performance appraisal still performing?

Authors: Vittorio D'Amato; Alessia Banfi

Addresses: LIUC – Università Cattaneo, Castellanza, Italy ' LIUC – Università Cattaneo, Castellanza, Italy

Abstract: The past 30 years have seen dramatic changes in the business environment. We are now in the so called volatile, uncertain, complex and ambiguous (VUCA) world and Industry 4.0 era. The main aim of this study will be to analyse how performance appraisal has changed in order to adapt to this new world. Through analysis of the results obtained, a variety of needs emerge: to adapt to the culture of continuous feedback, to implement new digital platforms, to improve relationships between managers and employees through trust and dialogue, to simplify the performance appraisal system, and to reduce the objectives time-frame.

Keywords: performance appraisal; human resources management practices; organisational behaviour; feedback.

DOI: 10.1504/IJBPM.2021.118613

International Journal of Business Performance Management, 2021 Vol.22 No.4, pp.443 - 460

Received: 31 Jul 2020
Accepted: 23 May 2021

Published online: 29 Oct 2021 *

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