Title: The conflict handling mechanisms of intelligent logistics ecological chains: a perspective of trust behaviour under information asymmetry

Authors: Weihua Liu; Xinran Shen; Yanjie Liang; Di Wang

Addresses: College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China ' College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China ' College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China ' College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China

Abstract: The intelligent logistics ecological chain (ILEC) imposes strict requirements on the selection of logistics service providers (LSPs), while the trust behaviour and information asymmetry are two key factors need to be considered. We consider the vertical quality difference of LSP in ILEC and information asymmetry and build the Stacklberg games, to find the conditions for the occurrence of conflicts caused by quality fraud. Then we propose blockchain mechanism to resolve this conflict. We derive important conclusions and contributions. First, when logistics platform integrator (LPI) has low (high) trust in LSP, LSP always chooses to be honest (mimic). Second, there is a win-win situation between LPI and high-quality LSP, while a zero-sum game between LPI and low-quality LSP. Finally, when cooperating with low-quality LSP in low (high) trust levels, LPI can adopt blockchain technology (punishment mechanism). [Submitted: 27 June 2020; Accepted: 20 November 2020]

Keywords: intelligent logistics ecological chain; ILEC; trust behaviour; blockchain; conflict handling mechanism.

DOI: 10.1504/EJIE.2021.118517

European Journal of Industrial Engineering, 2021 Vol.15 No.6, pp.777 - 802

Received: 27 Jun 2020
Accepted: 20 Nov 2020
Published online: 27 Oct 2021 *

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