Title: Success factors of intra-organisational online collaboration: a systematic literature review

Authors: Samuel Reeb; Alexander Clauss; Florian Lenk; Mattis Altmann

Addresses: Chair of Business Informatics, esp. Information Management, Faculty of Business and Economics, Technical University Dresden, Helmholtzstr. 6/8, 01069 Dresden, Germany ' Chair of Business Informatics, esp. Information Management, Faculty of Business and Economics, Technical University Dresden, Helmholtzstr. 6/8, 01069 Dresden, Germany ' Chair of Business Informatics, esp. Information Management, Faculty of Business and Economics, Technical University Dresden, Helmholtzstr. 6/8, 01069 Dresden, Germany ' Chair of Business Informatics, esp. Information Management, Faculty of Business and Economics, Technical University Dresden, Helmholtzstr. 6/8, 01069 Dresden, Germany

Abstract: The implementation and development of online collaborative working methods within companies, project teams, and departments can support creating and distributing knowledge to accomplish common business goals. The current scientific literature reveals a lack of condensed knowledge, which causes uncertainty regarding what to focus on and which obstacles to avoid while establishing, maintaining and improving intra-organisational online collaboration (IOC). The aim of this research is to create a systematisation of literature, which gives a complete and structured overview of success factors for IOC. Therefore, an extensive systematic literature review was conducted. Additional expert interviews allowed in-depth descriptions and ensured a practical perspective. Both literature and interviews are systematically analysed using qualitative content analysis. The result is a systematisation of 32 success factors of IOC, which are categorised in collaborative human, collaborative organisation and collaborative technology. This gives an overview of adjustment factors, to establish, maintain and improve IOC.

Keywords: intra-organisational online collaboration; success factor; online collaborative problem solving; literature review; MTO model.

DOI: 10.1504/IJMED.2021.118405

International Journal of Management and Enterprise Development, 2021 Vol.20 No.3, pp.200 - 233

Received: 28 Sep 2020
Accepted: 07 Feb 2021
Published online: 25 Oct 2021 *

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