Title: The relationship between managers' emotional intelligence and employees' performance

Authors: Demetris Vrontis; Hani El Chaarani; Sam El Nemar; Hanan Dib

Addresses: University of Nicosia, 46 Makedonitissas Avenue, Nicosia, Cyprus ' Beirut Arab University, Tripoli Campus, Corniche El-Mina, Lebanon ' AZM University, Fouad Chehab Boulevard, Tripoli, Lebanon ' Beirut Arab University, Tripoli Campus, Corniche El-Mina, Lebanon

Abstract: Emotional intelligence has become an important factor in the healthcare sector to gain a competitive advantage over competitors in a very dynamic environment focusing on stakeholders' satisfaction. The Lebanese healthcare sector is a sensitive workplace environment that deals with patients and patients' families, suppliers, colleagues and management. This study focuses on the relationship between managers' emotional intelligence and employees' performance, with an emphasis on managers' motivation, empathy, self-awareness, self-regulation, and social skills. Moreover, this research reveals the impact of emotional intelligence components on the performance of employees. Based on the data of 188 employees and 30 managers in the healthcare sector in Lebanon, the results reveal a positive and significant impact of managers' emotional intelligence on employees' performance. The results of this study also indicate that managers who have high levels of social skills, empathy, management of emotions, and self-motivation have a positive impact on their employees' performance in the healthcare sector. Finally, a high degree of self-awareness perception has a negative impact on employees' performance.

Keywords: social/emotional leadership; performance management; HR leadership; performance appraisal; motivation and emotion; hospital administration.

DOI: 10.1504/JIBED.2021.10041930

Journal for International Business and Entrepreneurship Development, 2021 Vol.13 No.2, pp.177 - 196

Received: 17 Mar 2021
Accepted: 18 Mar 2021

Published online: 18 Oct 2021 *

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