Title: Technical capabilities are not enough: deploying internet of things in the metals and mining industry

Authors: Shan Gao; Esko Hakanen

Addresses: Department of Industrial Engineering and Management, Aalto University, Finland ' Department of Industrial Engineering and Management, Aalto University, Finland

Abstract: Technologies enabling the internet of things (IoT) have emerged in business operations across industries. Our research investigates the related changes in the metals and mining industry. Based on 53 qualitative interviews among experts and managers within this industry, we identified considerable misalignment between the user expectations and the supplied technologies. Hence, we suggest a more collaborative approach across the industry participants. Openness helps in acquiring the broad set of capabilities (analytic capability, IoT competency, business development, and substantive expertise) that are needed for the implementation of the IoT technologies in the industry-specific context.

Keywords: internet of things; IoT; implementation; application; metals; mining; capabilities; case study; business models; intelligent products; product intelligence; open innovation; open approach.

DOI: 10.1504/IJSTM.2021.10041655

International Journal of Services Technology and Management, 2021 Vol.27 No.4/5/6, pp.307 - 323

Received: 03 Apr 2019
Accepted: 11 Jan 2020

Published online: 14 Oct 2021 *

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