Title: Internet of things: the acceptance and its impact on well-being among millennials

Authors: Zam Zuriyati Mohamad; Siti Ummaizah Meor Musa; Rizalniyani Abdul Razak; Thavamalar Ganapathy; Nur Aliah Mansor

Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia ' Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman, Malaysia ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia ' Faculty of Hospitality, Tourism and Wellness, Universiti Malaysia Kelantan, Malaysia

Abstract: This study explores millennials' intention to use smart home appliances and devices, and the impact on their perceived quality of life. It focuses on perceived usefulness, perceived ease of use, attitude and behavioural intention. Considering the intention-behavioural gap, this study extends the technology acceptance model by including expected quality of life as an effect of behavioural intention. A total of 206 respondents completed the questionnaire. The findings reveal that perceived usefulness, perceived ease of use, and attitude have a positive significant influence on millennials' intention to use smart home devices and appliances. Further, the findings demonstrate that attitude partially mediates the relationship between perceived usefulness and behavioural intention. The outcome shows that intention to use smart technology will influence one's expectation of a better quality of life. This study contributes to the development of the smart home device and appliance industry, particularly in developing new technology.

Keywords: internet of things; IoT; technology acceptance model; TAM; well-being, smart devices and appliances; millennials; quality of life; perceived usefulness; perceived ease of use; attitude; behavioural intention.

DOI: 10.1504/IJSTM.2021.10041654

International Journal of Services Technology and Management, 2021 Vol.27 No.4/5/6, pp.265 - 279

Received: 15 Mar 2019
Accepted: 26 Nov 2019

Published online: 14 Oct 2021 *

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