Title: Evaluation of educational hospitals' portal as a tool for patient access to information

Authors: Fatemeh Rangraz Jeddi; Hamidreza Gilasi; Sahar Khademi; Sara Chopannejad; Razieh Farrahi

Addresses: Health Information Management Research Center, Department of Health Information Management and Technology, Kashan University of Medical Sciences, Kashan, Iran ' Health Information Management Research Center, Department of Biostatistics and Public Health, Kashan University of Medical Sciences, Kashan, Iran ' Department of Health Information Management and Technology, Kashan University of Medical Sciences, Kashan, Iran ' Department of Health Information Management and Technology, Kashan University of Medical Sciences, Kashan, Iran ' Health Information Management Research Center, Department of Health Information Management and Technology, Kashan University of Medical Sciences, No. 5, Qotb-e Ravandi Blvd., P.O. Box 8715973449, Kashan, Iran

Abstract: The purpose of this study was to evaluate the portal quality of educational hospitals affiliated to the universities of medical sciences in Iran. A descriptive cross-sectional study was conducted in 2015. Two hundred and eleven portals were evaluated. Data were collected using a checklist containing 33 questions related to six qualitative criteria which included usability, ease of use and user-friendly, validity, efficiency, services and interaction. Data gathering was performed through observation. Data were analysed by descriptive statistics. The obtained score for usability criteria was 3.9 (good), for ease of use and user friendliness it was 3.6 (good), for validity it was 4.5 (very good), for efficiency it was 4.1 (very good), for service it was 2.9 (average), and for interaction it was 1.5 (poor). Increasing interactions and providing services through the hospital's website is essential. Therefore, it is recommended to increase, appointing patients for services such as visit, para-clinical services through the provided website.

Keywords: access to information; computer system; evaluation; hospital; information services; internet; patient portals; portals' quality; quality; university.

DOI: 10.1504/IJSTM.2021.118169

International Journal of Services Technology and Management, 2021 Vol.27 No.4/5/6, pp.252 - 264

Received: 25 Feb 2019
Accepted: 01 Sep 2019
Published online: 14 Oct 2021 *

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