Title: Does digital literacy predict e-government performance? An extension of Delone and Mclean information system success model

Authors: Abdulrazaq Kayode Abdulkareem; Razlini Mohd Ramli

Addresses: School of Social Sciences, Universiti Sains Malaysia, 11800, Pulau Pinang, Malaysia ' School of Social Sciences, Universiti Sains Malaysia, 11800, Pulau Pinang, Malaysia

Abstract: This study empirically investigates the predicting role of digital literacy on e-government performance in Nigeria through the public value approach. Researches have advanced public value to evaluate government activities from the perspective of the citizens. Using an extended Delone and Mclean information system success model, with the underlying assumption that citizens with a high digital literacy will be able to use e-government services, which will, in turn, lead to satisfaction and high e-government performance. There is sparse literature on the predicting role of digital literacies on e-government performance. The study proposed a conceptual model based on 12 hypotheses that were tested using PLS-SEM. Data were collected through a structured questionnaire from e-government users in Nigeria. The major finding of this study is that digital literacy has a significant effect on the actual use of e-government, user satisfaction, and net benefits of e-government. The implications of the findings were discussed.

Keywords: digital literacy; e-government performance; public value; e-service; satisfaction.

DOI: 10.1504/EG.2021.118103

Electronic Government, an International Journal, 2021 Vol.17 No.4, pp.466 - 493

Received: 25 Mar 2020
Accepted: 08 Jul 2020
Published online: 12 Oct 2021 *

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