Title: The COVID-19 pandemic: when e-learning becomes mandatory not complementary

Authors: Mohammed Akour; Mamdouh Alenezi; Hiba Al Sghaier; Yazan Al Shboul

Addresses: Yarmouk University, Irbid, Jordan ' Prince Sultan University, Riyadh, Saudi Arabia ' Yarmouk University, Irbid, Jordan ' Yarmouk University, Irbid, Jordan

Abstract: Many countries have implemented extraordinary measures in response to the COVID-19 outbreak, including closing schools and universities and moving to remote teaching. E-learning was previously a complementary methodology - or a luxury - but the COVID-19 outbreak has made e-learning mandatory. It is the only way to continue schools' and universities' educational programs. Assessing the value of e-learning is more important than ever. Students are the focal point of the educational process; continuous and conscious monitoring of their satisfaction is crucial for the feasibility of e-learning. This paper aims to study the impact of the sudden move to remote teaching (e-learning educational process) on students at four universities in two countries (the Kingdom of Saudi Arabia and the Hashemite Kingdom of Jordan). Participating students were surveyed to measure their perceptions in terms of current e-learning processes and systems, and their experience with the e-learning educational process.

Keywords: e-learning; COVID-19; student experience; course delivery quality.

DOI: 10.1504/IJTEL.2021.118003

International Journal of Technology Enhanced Learning, 2021 Vol.13 No.4, pp.429 - 439

Received: 30 Apr 2020
Accepted: 02 May 2020
Published online: 07 Oct 2021 *

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