Title: Quality: from industrial performance to societal responsibility. Case of young industrial enterprises located in the region of Tetouan, Morocco

Authors: Said Barrijal; Mohamed Ben Ali; Said Rifai; Otmane Bouksour

Addresses: Department of Biology, Faculty of Sciences and Technologies (FST), Abdel Malek Essaadi University, Tangier, Morocco ' Higher National School of Electricity and Mechanics, Hassan II University, Casablanca, Morocco ' Department of Mechanical Engineering, High School of Technology, Hassan II University, Casablanca, Morocco ' Department of Mechanical Engineering, High School of Technology, Hassan II University, Casablanca, Morocco

Abstract: This article aims to study and measure the possible interrelationships between quality practices and the corporate social responsibility (CSR) companies' actions by examining the mediating role of overall performance of the industrial young enterprises installed in the Province of Tetouan, Morocco, based on investigations conducted through a questionnaire administered to the owner-managers of this kind of enterprises. The total number of questionnaires used is 122. Using PLS-path modelling, we concluded that overall quality practices positively impact the overall performance (financial and non-financial) of this type of enterprise, while noting that non-financial performance (customers, internal processes, organisational learning and innovation) can play well the mediating role between quality practices and corporate social responsibility 'CSR', whereas this is not the case for financial performance: it cannot play the mediating role between quality practices and CSR.

Keywords: modelling; PLS; financial performance; non-financial performance; NFP; quality practices; corporate social responsibility; CSR; young industrial enterprise; Morocco.

DOI: 10.1504/IJISE.2021.117684

International Journal of Industrial and Systems Engineering, 2021 Vol.39 No.1, pp.123 - 150

Received: 18 Jun 2019
Accepted: 13 Oct 2019

Published online: 20 Sep 2021 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article