Title: Factors leading to global virtual team success

Authors: Jane Weyers; Amy Wong

Addresses: MCI Management Center Innsbruck, Universitaetsstrasse 15, 6020 Innsbruck, Austria ' School of Business, Singapore University of Social Sciences, 436 Clementi Road, 599494, Singapore

Abstract: Virtual teamwork has become an increasingly popular way of working within and between global organisations. This study examined team members' perceptions of trust, team communication, information sharing, cultural diversity and their relationships with global virtual team success. Data was collected from 122 respondents via an online survey. The findings showed that the best predictor of global virtual team success is trust, followed by information sharing. An analysis of the qualitative data collected from the survey reinforced the importance of trust and information sharing as important predictors of virtual team success. The findings highlight important insights for managers and leaders of global virtual teams. Further discussion and implications are provided.

Keywords: virtual teams; trust; communication; information sharing; cultural diversity.

DOI: 10.1504/IJBEX.2021.117671

International Journal of Business Excellence, 2021 Vol.24 No.4, pp.502 - 518

Received: 25 Mar 2019
Accepted: 16 Jun 2019
Published online: 20 Sep 2021 *

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