Title: Can entropy and TOPSIS be used to analyse personnel effectiveness appraisal scheme in an organisation?

Authors: Billy B. Archer; Akyene Tetteh

Addresses: Department of Management Studies, University of Mines and Technology (UMaT), P.O. Box 237, Tarkwa, Ghana ' Department of Management Studies, University of Mines and Technology (UMaT), P.O. Box 237, Tarkwa, Ghana

Abstract: Many organisations have developed various appraisal schemes to assess the performance of their employees and address other competency requirements. However, undertaking these appraisal exercises costs a lot of money and sometimes they become mere historical or academic repositories of information gathering. The data gathered cannot be properly interpreted to benefit the individual assessed and achieve the organisation's purpose. In light of these difficulties, the application of entropy analysis and TOPSIS in analysing appraisal schemes can provide a lot of interpretations. The results suggested each worker's areas of strength and weakness and help to reveal problems which may be restricting progress and causing inefficient work practices.

Keywords: entropy analysis; TOPSIS; multi-criteria decision making; MCDM; personnel effectiveness; behavioural anchored rating scale.

DOI: 10.1504/IJDSRM.2021.117562

International Journal of Decision Sciences, Risk and Management, 2021 Vol.10 No.1/2, pp.78 - 92

Received: 20 Dec 2019
Accepted: 15 Dec 2020

Published online: 10 Sep 2021 *

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