Title: Educational websites quality assessment framework

Authors: Loukas K. Tsironis

Addresses: Department of Business Administration, University of Macedonia, 156 Egnatia Street, GR-546 36 Thessaloniki, Greece

Abstract: The quality of services provided in educational organisations relies heavily on the success of their websites which support the interaction and communication with students. As a result, quality assessment of educational websites has emerged as a topic of high importance. Although many researches focused on developing website quality assessment models, only a few tried to apply these models on educational websites and surprisingly, hardly any of them finalised a prioritisation list of the criteria included in the models. This paper develops a new quality evaluation model designed exclusively for educational websites and provides a final prioritisation list of its criteria. Findings indicate that users of educational websites are more interested in the essence than aesthetics.

Keywords: website quality assessment; types of websites; educational website quality framework; prioritisation of quality criteria; analytical hierarchy process; AHP.

DOI: 10.1504/IJDSRM.2021.117558

International Journal of Decision Sciences, Risk and Management, 2021 Vol.10 No.1/2, pp.51 - 77

Received: 01 Jan 2020
Accepted: 14 Nov 2020

Published online: 10 Sep 2021 *

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