Title: Exploring the influencing factors of learning management systems continuance intention in a blended learning environment

Authors: Zaenal Abidin; Fathur Rokhman; Anuradha Mathrani

Addresses: Department of Computer Science, Faculty of Mathematics and Natural Sciences, Universitas Negeri Semarang, Semarang, Indonesia ' Department of Indonesian Language and Literature, Faculty of Languages and Arts, Universitas Negeri Semarang, Semarang, Indonesia ' School of Natural and Computational Sciences, Massey University, Auckland, New Zealand

Abstract: With the emergence of learning management systems (LMS), many higher education institutions have adopted a blended learning approach. LMS can be used as a tool to support blended learning activities to help learners achieve their learning outcomes. This study focuses on continuance use intention towards LMS in blended learning environments. Several relevant factors have been identified to examine users' continuance intention to use LMS in a blended learning environment including educational quality, service quality, technical system quality, information quality, users' confirmation, and satisfaction. Partial least squares-structural equation modelling (PLS-SEM) was employed to validate the proposed model and hypothesis. This study has provided evidence that users' satisfaction on services, technical system, and information quality directly impacts users' decisions to continue using LMS. Therefore, for students' satisfaction, higher education institutions may need to consider the influencing factors before implementing a blended learning environment with LMS.

Keywords: blended learning; confirmation; continuance intention; learning management system; LMS; LMS quality; user satisfaction.

DOI: 10.1504/IJIL.2021.117221

International Journal of Innovation and Learning, 2021 Vol.30 No.2, pp.175 - 187

Received: 28 Feb 2020
Accepted: 13 Jul 2020

Published online: 24 Aug 2021 *

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