Title: Implementing enterprise resource planning in SMEs: the consultants' perspective

Authors: Nataša Rupčić

Addresses: Faculty of Economics and Business, University of Rijeka, Ivana Filipovića 4, 51000 Rijeka, Croatia

Abstract: The paper provides examination of the implementation of the enterprise resource planning system (ERP) in small and medium-sized companies (SMEs) in developing countries from the consultants' perspective based on the designed conceptual model. The proposed model tries to integrate the human resource dimension with organisational development perspective within the project-based change management process. Implementation of ERP systems is considered both from the process perspective and from the organisational learning and knowledge management perspective. ERP implementation and outcomes in SMEs were studied by employing the explorative approach. The research findings contribute to the body of knowledge regarding ERP implementation in terms of the suggested implementation framework supported and verified by insights from the experienced international consultants. The research findings could be relevant for managerial decision-making regarding ERP implementation due to provided guidelines for each phase of the process.

Keywords: business process reengineering; BPR; consultants' perspective; enterprise resource planning; EPR; ERP implementation; ERP outcomes; organisational learning; small and medium sized enterprises; SMEs.

DOI: 10.1504/IJBIS.2020.10022195

International Journal of Business Information Systems, 2021 Vol.37 No.4, pp.467 - 490

Received: 10 Feb 2019
Accepted: 25 Mar 2019

Published online: 11 Aug 2021 *

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