Title: Knowledge integration mediate the influence of quality management practice on organisational performance

Authors: Sri Wartini; Wisnu Untoro; Joko Suyono; Mugi Harsono

Addresses: Faculty Economics and Business, Sebelas Maret University, Surakarta, Indonesia ' Faculty Economics and Business, Sebelas Maret University, Surakarta, Indonesia ' Faculty Economics and Business, Sebelas Maret University, Surakarta, Indonesia ' Faculty Economics and Business, Sebelas Maret University, Surakarta, Indonesia

Abstract: The aim of this study is to examine the influence of quality management practices (QMPs) on organisational performance mediated by the role of knowledge integration. Data were collected via a survey to 205 leaders of universities in Semarang. We used Smart PLS Program to analyse data statistically. The results show that dimension leadership commitment and continuous improvement had a positive and significant effect on organisational performance and knowledge integration mediates the influence of continuous improvement and customer focus on organisational performance. We found that the basic model of leadership behaviour such as continuous improvements and customer focus on organisational performance proved to be mediated by knowledge integration. The limitations of this study are due to differences in research objects such as institutional characteristics and strategies used so as to produce research results that are different from the results of previous studies and do not involve employees and students as part of the academic community so that the representation of respondents to assess performance is not optimal. Future research can develop tests of other dimensions of quality management practice so as to contribute to the improvement of strong organisational performance.

Keywords: organisational performance; quality management practice; QMP; knowledge integration.

DOI: 10.1504/IJPQM.2021.116933

International Journal of Productivity and Quality Management, 2021 Vol.33 No.3, pp.384 - 406

Received: 04 Aug 2019
Accepted: 07 Jan 2020
Published online: 09 Aug 2021 *

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