Title: Digital transformation outcomes in higher education: pilot study in Latvia

Authors: Natalja Verina; Jelena Titko; Inga Shina

Addresses: EKA University of Applied Sciences, Lomonosova Str. 1/5, LV1019, Riga, Latvia ' EKA University of Applied Sciences, Lomonosova Str. 1/5, LV1019, Riga, Latvia ' EKA University of Applied Sciences, Lomonosova Str. 1/5, LV1019, Riga, Latvia

Abstract: Considering that the higher education sector has a great potential for digital transformation, it is necessary to investigate driving factors and barriers for transformation processes. The goal of the paper is to evaluate DT outcomes in higher education institutions (HEI), perceived by academic and administrative staff members. The authors conducted a pilot survey among the staff members of Latvian HEIs. Most respondents consider a 'development of new educational products/improvement of existing products' as a result DT in HEI. Besides, DT is perceived as a tool to increase HEI competitiveness globally, to improve work efficiency and internal business processes, and to make education more available. At the same time, less than half of the respondents agree that the result of DT is 'student retention'. The results of the research will be used for further investigation of DT issues, specifically for study on staff resistance to DT implementation.

Keywords: digital transformation; higher education institutions; HEI; staff perception; survey; Latvia.

DOI: 10.1504/IJLC.2021.116661

International Journal of Learning and Change, 2021 Vol.13 No.4/5, pp.459 - 473

Received: 09 Sep 2019
Accepted: 22 Oct 2019
Published online: 29 Jul 2021 *

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