Title: Business process reengineering and Nigerian private sector organisations change management

Authors: Monday Osemeke

Addresses: Department of Business Administration, College of Management and Social Sciences, Samuel Adegboyega University, Ogwa, Edo State, Nigeria

Abstract: The focus of this study was to examine the business process reengineering (BPR) and Nigerian private sector organisational change management. The relevant literature was reviewed. In the realisation of the objectives, the study adopted a survey research design. The target population of 460 was the workers of OsemVenture Plc. in Edo State. The study samples of 170 staffs that related to BPR project and cut across gender were taken from the target population. A structured questionnaire was distributed to 170 respondents but 155 replies were acknowledged making a response percentage of 91%. 5 of the responses were badly completed. Thus, the useable sample size was reduced to 150 and the response rate reduced to 88%. The data collected were analysed using percentages. The study revealed amongst others the key success factors of BPR. The paper concludes and recommends that effective communication channels should be vigorously put in motion for the success of the change management process.

Keywords: business process reengineering; BPR; change management; total quality management; TQM; private sector organisations.

DOI: 10.1504/IJBPM.2021.116402

International Journal of Business Performance Management, 2021 Vol.22 No.2/3, pp.309 - 326

Received: 21 Oct 2019
Accepted: 02 Aug 2020

Published online: 16 Jul 2021 *

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