Title: Perception of youth on Digital India

Authors: Sunita Narang; Monica Singhania; Surinder Kaur; Shalu Mahajan

Addresses: Department of Computer Science, Acharya Narendra Dev College, University of Delhi, India ' Faculty of Management Studies, University of Delhi, India ' Department of Commerce, Acharya Narendra Dev College, University of Delhi, India ' Department of Commerce, Acharya Narendra Dev College, University of Delhi, India

Abstract: Digital India is seen as the engine for transition of India into an empowered nation. In this direction, several pro-people initiatives like MyGov, Digilocker, e-basta, and e-hospital are being implemented. Through a self-structured survey questionnaire, the study evaluates awareness about, implementation and utilisation of various e-services offered under the Digital India Program among Delhi University students. It examines the extent to which the services are being utilised and main barriers/challenges restricting its utilisation. The data has been analysed using ANOVA. The study reveals a high level of awareness among students. They believe it will improve the quality of services leading to good governance. Major factors restricting its implementation include lack of computer knowledge, fear of frauds and resistance to change. The study stressed on educating people about the benefits and usage of Digital India. The nation as a whole can move towards green and responsible governance by improving its acceptability.

Keywords: youth perception; Delhi University; Digilocker; e-basta; electronic basta; e-governance; electronic governance; Digital India Program; analysis of variance; ANOVA; e-learning; electronic learning; computer knowledge; good governance.

DOI: 10.1504/IJBIR.2021.116393

International Journal of Business Innovation and Research, 2021 Vol.25 No.3, pp.365 - 388

Received: 24 Feb 2019
Accepted: 24 Jul 2019
Published online: 22 Jul 2021 *

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