Authors: Martin Wynn; Ali Bakeer; Yousef Forti
Addresses: School of Computing and Engineering, University of Gloucestershire, Park Campus, Cheltenham, Gloucestershire GL50 2RH, UK ' Faculty of Information Technology, Misurata University, Misurata, Libya ' School of Computing and Engineering, University of Gloucestershire, Park Campus, Cheltenham, Gloucestershire GL50 2RH, UK
Abstract: This article reports on e-government in local authorities in Libya, and discusses the issues involved in digital transformation. The study builds upon existing models and frameworks to establish a technology-organisation-process (TOP) maturity model for assessing e-government status in three case studies in Libya, which reveal major problems in adopting e-government in Libya. The current technology deployment remains basic, with inadequate information systems and networks, out of date personal computers and office software, and unreliable access to the internet. Organisational capabilities, skill levels, lack of funding, management support and process inefficiencies are other factors hampering progress in the adoption of e-government. A step-change to digital government that employs emergent technologies such as artificial intelligence, big data, analytics and cloud computing is currently out of reach. The TOP maturity model provides a framework for assessing e-government readiness in a developing world environment and gives a multi-dimensional perspective on local authority capabilities.
Keywords: digital transformation; e-government; technology deployment; TOP maturity model; qualitative case studies; organisational capabilities; process efficiencies; Libyan local authorities; emergent technologies.
International Journal of Teaching and Case Studies, 2021 Vol.12 No.2, pp.119 - 139
Received: 16 Jan 2021
Accepted: 28 Jan 2021
Published online: 01 Jul 2021 *