Title: An empirical investigation of the determinants of student success in online ERP courses

Authors: Yu Zhao; Kakoli Bandyopadhyay; Soumava Bandyopadhyay

Addresses: Lamar University, Beaumont, TX 77710, USA ' Lamar University, Beaumont, TX 77710, USA ' Department of Management and Marketing, Lamar University, Beaumont, TX 77710, USA

Abstract: The purpose of this research is to understand the factors that impact students' perceived learning outcomes, satisfaction, and the intention to continue using an online learning platform in enterprise resource planning (ERP)-enabled online courses. The factors considered are online learning platform quality, ERP system quality, information quality, instructor support, and student motivation. We selected SAP as the ERP system that students learn online via any online learning platform, such as Blackboard. We surveyed business students from four mid-sized state universities in the USA. Partial least squares structural equation modelling (PLS-SEM) was used to empirically test the model. The findings indicated that all factors, except instructor support, were significant determinants of learning outcomes. All factors, except information quality, were significant determinants of student satisfaction. Online learning platform quality and SAP quality were significant determinants of students' intention to continue to take online SAP-enabled courses using the current learning platform.

Keywords: enterprise resource planning; ERP; SAP; online learning; learning outcomes; satisfaction; continued use intention.

DOI: 10.1504/IJBIS.2021.116083

International Journal of Business Information Systems, 2021 Vol.37 No.3, pp.400 - 420

Received: 29 Nov 2018
Accepted: 12 Mar 2019
Published online: 09 Jul 2021 *

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