Title: The impact of effective organisational communications on financial performance

Authors: Hamidreza Abootalebi Jahromi; Navid Abootalebi Jahromi

Addresses: Management Department, Apadana Institute of Higher Education, Shiraz, Iran ' Mechanic Department, Chamran University of Ahwaz, Iran

Abstract: Since effective communications can create a sense of trust between employees and increase customers' satisfaction, the purpose of this research is to investigate the effects of organisational communications on financial performance. Since this study seeks to determine the type and extent of correlation between variables, the descriptive-correlative method is used in this study. This study is an applied research in terms of its goals and is a cross-sectional research in terms of time. The statistical society of this research includes all employees in the finance department of Jahrom University of Medical Sciences and its colleges, which consists of 51 employees. A total of 45 questionnaires were collected. The questionnaire used in this study was composed of two financial organisational questionnaires (21 items) and Robbins effective organisational communication questionnaire (24 items). Study findings showed that there is a positive relationship between organisational communication and financial performance in this university.

Keywords: effectiveness; organisational communication; finance department; employees; customers' satisfaction; budgeting; planning; listening; excitation control; financial performance; feedback.

DOI: 10.1504/IJBEX.2021.115842

International Journal of Business Excellence, 2021 Vol.24 No.3, pp.373 - 383

Received: 24 Apr 2019
Accepted: 11 May 2019

Published online: 17 Jun 2021 *

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