Title: Enablers and barriers to e-government adoption: an analysis of the employee perspective

Authors: Surekha Rana; Priyanka Bhaskar; Preeti Bhaskar

Addresses: Department of Management Studies, Kanya Gurukula Campus, Gurukula Kangri Vishwavidyalaya, Haridwar, Uttarakhand, India ' Department of Management Studies, Kanya Gurukula Campus, Gurukula Kangri Vishwavidyalaya, Haridwar, Uttarakhand, India ' ICFAI Business School, ICFAI University, Dehradun, Uttarakhand, India; University of Technology and Applied Sciences, Ibra, Oman

Abstract: This research aims to analyse the employee perspective towards e-government adoption. This research has investigated barriers faced by employees in adopting e-government. The barriers limit the progress of e-government and need to be assisted by enablers that will facilitate its successful implementation. This paper has also investigated the enablers that can motivate employees to adopt e-government and expedite the process of e-government implementation. The authors have employed the interpretative phenomenological analysis (IPA) technique. The research has used purposive sampling methods to select the employees from the e-district offices of Uttarakhand, India. Technological-level barriers, institutional-level barriers, operational-level barriers, and employee-level barriers are four major barriers that affect employees in the adoption of e-government. To overcome the barriers for adopting e-government among employees; government level support, ancillary services, and organisational support can act as enablers that can motivate them to adopt e-government.

Keywords: barriers; e-government adoption; employee perspective; enablers; technology adoption.

DOI: 10.1504/IJISCM.2020.115834

International Journal of Information Systems and Change Management, 2020 Vol.12 No.2, pp.165 - 189

Received: 14 Dec 2020
Accepted: 13 Mar 2021
Published online: 24 Jun 2021 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article