Enablers and barriers to e-government adoption: an analysis of the employee perspective
by Surekha Rana; Priyanka Bhaskar; Preeti Bhaskar
International Journal of Information Systems and Change Management (IJISCM), Vol. 12, No. 2, 2020

Abstract: This research aims to analyse the employee perspective towards e-government adoption. This research has investigated barriers faced by employees in adopting e-government. The barriers limit the progress of e-government and need to be assisted by enablers that will facilitate its successful implementation. This paper has also investigated the enablers that can motivate employees to adopt e-government and expedite the process of e-government implementation. The authors have employed the interpretative phenomenological analysis (IPA) technique. The research has used purposive sampling methods to select the employees from the e-district offices of Uttarakhand, India. Technological-level barriers, institutional-level barriers, operational-level barriers, and employee-level barriers are four major barriers that affect employees in the adoption of e-government. To overcome the barriers for adopting e-government among employees; government level support, ancillary services, and organisational support can act as enablers that can motivate them to adopt e-government.

Online publication date: Thu, 24-Jun-2021

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