Title: Analysing the barriers to successful implementation of total quality management in Indian manufacturing organisations using best-worst method

Authors: Rajesh Attri; Noor Zaman Khan; Arshad Noor Siddiquee; Zahid A. Khan

Addresses: Department of Mechanical Engineering, J.C. Bose University of Science and Technology, YMCA, Sector-6, Faridabad, Haryana 121006, India ' Department of Mechanical Engineering, National Institute of Technology Srinagar, Jammu and Kashmir, India ' Department of Mechanical Engineering, Faculty of Engineering and Technology, Jamia Millia Islamia, Jamia Nagar, New Delhi 110025, India ' Department of Mechanical Engineering, Faculty of Engineering and Technology, Jamia Millia Islamia, Jamia Nagar, New Delhi 110025, India

Abstract: In the current era of intensive competition, the application of total quality management (TQM) has gained tremendous attention of the manufacturing organisations across the globe. Manufacturing organisations are deploying their resources for the prosperous implementation of TQM. TQM implementation has become a matter of great concern for the manufacturing organisations as a consequence of various barriers impeding its implementation process. In view of this, there is utmost need for the manufacturing organisations to know the significance and importance of these barriers. In this paper, an endeavour has been carried out to prioritise the different barriers of TQM using a relatively new, simple and effective multi-criteria decision-making (MCDM) method, i.e., best-worst method (BWM). Results of the present research work can be utilised by the manufacturing organisations for developing the proper strategies for tackling the TQM barriers in order to successfully implement TQM to derive its prolific benefits.

Keywords: total quality management; TQM; best-worst method; BWM; manufacturing organisations; barriers; prioritisation.

DOI: 10.1504/IJBEX.2021.115747

International Journal of Business Excellence, 2021 Vol.24 No.2, pp.275 - 294

Received: 17 Feb 2019
Accepted: 23 Jun 2019
Published online: 21 Jun 2021 *

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