Title: Instruments to identify relevant quality management practices to productivity

Authors: Bertha Viviana Ruales Guzmán; Oscar Fernando Castellanos Domínguez; Alessandro Brun

Addresses: Department of Systems and Industrial Engineering, Universidad Nacional de Colombia, Bogotá, Colombia ' Department of Systems and Industrial Engineering, Universidad Nacional de Colombia, Bogotá, Colombia ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy

Abstract: The objective of this research was to develop data collection instruments that allow the identification of the relevant quality management practices (QMp) to productivity indicators of the dairy industry. The identification of the variables was carried out, on the one hand, through an exhaustive literature review and, on the other hand, through the suggestions of academy and industry experts. Subsequently, the most cited models in the literature about quality management were considered in the construction and validation of the instruments. The findings revealed the 32 most reported QMp in the literature and seven productivity indicators of the dairy industry suggested by the experts. Content validation evinced that the vocabulary and structure of the instruments are adequate and understandable. The originality and value of the developed instruments in this study consist in that, unlike the previous ones, they will allow identifying the relevant QMp to specific productivity indicators in the dairy industry context.

Keywords: data collection instrument; quality management; productivity; agro-industrial sector; dairy industry; questionnaire; interview; checklist.

DOI: 10.1504/IJPQM.2021.115259

International Journal of Productivity and Quality Management, 2021 Vol.33 No.1, pp.84 - 126

Received: 17 Aug 2019
Accepted: 03 Dec 2019
Published online: 26 May 2021 *

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