Title: An organisational performance measurement model based on AHP sensitivity analysis

Authors: Cheng-Ru Wu, Che-Wei Chang, Hung-Lung Lin

Addresses: Department of Finance, Yuanpei University, No. 306, Yuanpei Street, Hsin-Chu City 30015, Taiwan, ROC. ' Department of Information Management, Yuanpei University, No. 306, Yuanpei Street, Hsin-Chu City 30015, Taiwan, ROC. ' Graduate Institute of Business and Management, Yuanpei University, No. 306, Yuanpei Street, Hsin-Chu City 30015, Taiwan, ROC

Abstract: This research proposes an Analytic Hierarchy Process (AHP) sensitivity analysis to evaluate organisational performance of hospitals. The relative weights of evaluation criteria are determined using the AHP sensitivity analysis, followed by ranking of the hospitals for decision makers to evaluate in medical-related sectors. The AHP sensitivity analysis-based decision-making method is used to construct an evaluation method, which can provide decision makers or administrators of hospital with a valuable reference for evaluating the organisational performance. Consequently, the proposed model can assist the medical sector to assess the organisational performance of hospitals, making it highly applicable for academia and commercial purposes.

Keywords: organisational performance; analytical hierarchy process; AHP; sensitivity analysis; multi-criteria decision making; MCDM; Delphi method; business performance management; hospitals; hospital performance; healthcare; medical sector.

DOI: 10.1504/IJBPM.2007.011497

International Journal of Business Performance Management, 2007 Vol.9 No.1, pp.77 - 91

Published online: 01 Dec 2006 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article