Title: Emotional labour, stress and employee performance: a study of higher education system

Authors: Binod Kumar Rajak; Sambashiva Rao Kunja; Punam Singh

Addresses: School of Management Studies, University of Hyderabad, Hyderabad, Telangana, India ' School of Management, NIT, Rourkela, India ' School of Management Studies, University of Hyderabad, Hyderabad, Telangana, India

Abstract: The teacher is expected to play a multifaceted role in the overall development of students, which makes a teacher's job much more challenging as well as stressful. Creating a conductive environment for a meaning and engaging student-teacher interaction requires the teacher to regulate his/her emotions in a manner with is favourable to a student's wellbeing. In the given competitive and highly demanding educational environment, this study attempts to understand the influence of stress on teacher's performance and the intervening role of EL. The study was conducted on teachers employed in university and colleges across India. The study revealed that DA has a more significant effect on stress in comparison to SA whereas stress strongly affects the EP. EL is one of the crucial factors in creating stress. Our research enriches the existing literature by exploring EL, stress and EP in the perspective of teachers in higher education.

Keywords: emotional labour; higher education; stress; employee performance; structural equation modelling; deep acting and surface acting.

DOI: 10.1504/IJEPEE.2021.114952

International Journal of Economic Policy in Emerging Economies, 2021 Vol.14 No.3, pp.306 - 318

Received: 23 Oct 2019
Accepted: 25 Mar 2020

Published online: 10 Feb 2021 *

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