Authors: Anita Seth, Hari Mohan Gupta, Kirankumar Momaya
Addresses: Department of Electronics and Telecommunication, Institute of Engineering and Technology, DAVV University, Indore, India. ' Department of Electrical Engineering, Indian Institute of Technology Delhi, New Delhi 110016, India. ' Department of Management Studies, Indian Institute of Technology Delhi, New Delhi 110016, India
Abstract: With the rapidly changing technologies, customer needs and increased customer awareness, it becomes imperative to review the Quality of Service (QoS) parameters for cellular mobile communication. An important objective of this study is to develop a model of service quality and a set of dimensions forcomparative evaluation, which could provide useful directions to regulators and service providers. The other objective is to critically appraise, categorise and identify issues for further research based on the analysis of literature, covering both the technical and managerial aspects. Finally, a strong need for empirical study using this integrated approach is emphasised.
Keywords: quality of service; QoS parameters; cellular mobile communications; technical quality; functional quality; internal quality.
International Journal of Mobile Communications, 2007 Vol.5 No.1, pp.68 - 93
Published online: 01 Dec 2006 *Full-text access for editors Access for subscribers Purchase this article Comment on this article