Title: E-BRIM usage by B40 citizens: the role of citizens' trust and computer self-efficacy

Authors: Farzana Parveen Tajudeen; Ainin Sulaiman; Siti Qhairunissa Ramli; Nor Shahida Azali; Liyana Shuib

Addresses: Department of Operations and Management Information Systems, Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia ' Social Advancement and Happiness Research Cluster, University of Malaya, 50603 Kuala Lumpur, Malaysia ' University Malaya Halal Research Centre, University of Malaya, 50603 Kuala Lumpur, Malaysia ' Department of Geography, Faculty of Arts and Social Sciences, University of Malaya, 50603 Kuala Lumpur, Malaysia ' Department of Information Systems, Faculty of Computer Science and Information Technology, University of Malaya, 50603 Kuala Lumpur, Malaysia

Abstract: E-BR1M (Bantuan Rakyat 1 Malaysia) is an e-government application that was introduced to facilitate the efficiency of The People Living Assistance program in Malaysia. The program targets citizens with low income (less than RM 4,000). The aim of this paper is to examine factors (relative advantage, compatibility, ease of use, trust, and computer self-efficacy) that contribute to e-BR1M usage as well as the role of trust as a mediator and computer self-efficacy as a moderator. Empirical data was collected via a questionnaire survey of 577 e-BR1M recipients in Kuala Lumpur. The results illustrated that only ease of use did not significantly contribute to e-BR1M usage. Trust partially mediates the relationship between relative advantage, compatibility, ease of use, and e-BR1M usage. Computer self-efficacy only moderates the relationship between relative advantage and intention to use e-BR1M. The findings can be used by the relevant authorities in designing and planning new e-government applications, particularly for the lower income group of the population.

Keywords: e-government; Malaysia; e-BRIM; trust; computer self-efficacy.

DOI: 10.1504/EG.2021.114579

Electronic Government, an International Journal, 2021 Vol.17 No.2, pp.144 - 159

Accepted: 21 Jan 2020
Published online: 08 Mar 2021 *

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