Title: Factors affecting employees' adoption of e-government in the Iraqi public education sector

Authors: Khalid Alminshid; Mohd Omar

Addresses: General Directorate of Education in Thi-Qar Province, Ministry of Education, Thi-Qar, Iraq ' InterNetWorks Research Laboratory, School of Computing, Universiti Utara Malaysia, Malaysia

Abstract: Adoption and use of technology services can contribute positively to development. However, many developing nations, such as Iraq, have not been qualified to exploit advantages of these services. E-government projects are still inadequate in this country. Scientific research that attempts to solve e-government problems is lacking. This research objective is to identify and evaluate the factors that drive an employee's decision to accept or reject e-government services in the Iraqi public sector. The sample consisted of employees of the Department of Education of Suq Al-Shuyuk, in Southern Iraq. The questionnaires were distributed to 300 employees, but only 273 responses were collected. Extended technology acceptance model and SPSS were employed to conduct statistical analyses for the factors chosen based on earlier studies and related works. The outcomes showed that trust on the internet and perceived usefulness strongly affect employee acceptance, whilst trust in the government has less effect.

Keywords: e-government; electronic government; Ministry of Education; Iraq; adoption; technology acceptance model; TAM.

DOI: 10.1504/EG.2021.114569

Electronic Government, an International Journal, 2021 Vol.17 No.2, pp.237 - 252

Accepted: 21 Jan 2020
Published online: 08 Mar 2021 *

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