Title: Managing IT implementation processes

Authors: Agneta Nilsson

Addresses: Department of Applied IT, IT University of Goteborg, Goteborg University, P.O. Box 8718, Goteborg SE-402 75, Sweden

Abstract: The complexities and challenges involved in IT implementation are well documented. IT implementation processes are difficult to understand and to manage, with several barriers that hinder the achievement of the intended organisational impacts. We know, however, relatively little about how to improve the practice of managing such processes, both in general and in the particular context of healthcare institutions. This research reports from a case study focused on an IT implementation process in a large Swedish hospital. The study applies a documented model of IT implementation processes, based on the perspective of planned change, to interpret the experiences from the case. The study reveals how the model partially explains the process, while other key experiences could not be accounted for. On the basis of these findings, a modified model is proposed that more adequately explains the studied implementation process. This paper concludes by discussing implications for research and practice.

Keywords: IT implementation; organisational change; change management; process model; healthcare; information technology; Sweden; hospital information systems.

DOI: 10.1504/IJBIS.2007.011415

International Journal of Business Information Systems, 2007 Vol.2 No.1, pp.41 - 57

Published online: 30 Nov 2006 *

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