Authors: Linda Canina; Maria Orero-Blat
Addresses: School of Hotel Administration, Cornell SC Johnson College of Business, 452 Statler Hall, Ithaca, NY 14853, USA ' Department of Business Organization, Universitat Politècnica de València, Camí de Vera s/n 46022 València, Spain
Abstract: Digital competence is currently a widely-used term that refers to skills, abilities and capabilities that 21st century workers should demonstrate in order to overcome current challenges. Although it has been a researched concept in numerous studies, the literature and industry lack from practical studies and applications. The measurement of digital competences is a key dare that organisations must address with the aim of evaluating the digital behaviour and skills of their workforce. With this information, they will be able to design training programs for the employees to generate personal and professional development on them. Therefore, this study encompasses a theoretical review of several definitions and studies and presents a practical and real tool to evaluate digital competences.
Keywords: digital competence; digitalisation; digital skills; performance measurement; practical tool; competence measurement; skills evaluation; 21st century skills; professional development.
International Journal of Services Operations and Informatics, 2021 Vol.11 No.1, pp.1 - 12
Received: 03 Jul 2020
Accepted: 06 Jul 2020
Published online: 08 Apr 2021 *