Title: Case study: development of an integrative approach to assess municipalities' resilience potential

Authors: Delphine Micouleau; Benoît Robert

Addresses: Industrial Engineering Department, Polytechnique Montréal, 2900 Boulevard Edouard-Montpetit, Montreal, Quebec, H3T 1J4, Canada ' Industrial Engineering Department, Polytechnique Montréal, 2900 Boulevard Edouard-Montpetit, Montreal, Quebec, H3T 1J4, Canada

Abstract: The main objective of this research project is to develop a method of analysis and diagnosis of the resilience potential of municipal organisations. The approach developed and the resulting recommendations allow medium and long-term decision-making for further action to improve the resilience potential. The analyses are based on criteria validated in collaboration with municipal managers and continuity program managers from a test municipality. The operational validation of this project has resulted in criteria that correspond to the disruption management of municipal managers. It focuses on the margin of manoeuvre, as well as knowledge, acceptance, planning, adaptation and anticipation as components of the resilience potential.

Keywords: resilience; margin of manoeuvre; planning; adaptation; anticipation; acceptance; disruption; analysis and diagnostic; analysis criteria.

DOI: 10.1504/IJBCRM.2021.113949

International Journal of Business Continuity and Risk Management, 2021 Vol.11 No.1, pp.66 - 78

Received: 27 Jul 2019
Accepted: 17 Mar 2020
Published online: 05 Apr 2021 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article